Muffler

It was 8:45 PM and my car wasn't ready. Something was wrong with the muffler because it was sounding so very loud every time I accelerated that I had to blast the music just to make the sound go away.

I dropped it off yesterday morning before 8 to have the muffler replaced, and I didn't get a call until 3:30 to tell me that my car hadn't even been looked at. Around 5, they called and said it would cost $320 and was that ok with me, and it would take about an hour.

At seven, I called to find out what was happening and ask the shuttle to come pick me up.

At eight, I got a call that the work was finished. (THREE HOURS LATER!)

At 9, I finally arrived at the service center and voiced my displeasure at the wasted day loudly. I could have had Scott pick me up at 5 if I would have known it would take THAT long, or that the shuttle wouldn't arrive until almost 2 hours later. They asked me what they could do to make it right. I didn't have the wits about me to ask for a discount, but that's exactly what I should have done.